Sun Plus Software Technologies Looking for Vice President of Technology at Bengaluru, Karnataka, India Full Time

The Vice President Technical and Technology support will lead our technical and technology team of talented professionals in consistently delivering industry leading customer satisfaction and retention. This role will report to the MD of the company and drive the development and on-going management of our projects across a broad variety of enterprise class solutions and products to provide a world-class customer experience through the delivery of real-time solutions by Subject Matter Experts and on-line Knowledge Base repositories. 

This individual will lead a high-performance team in the execution of transformational technical support and initiatives and is responsible for the day-to-day Customer Support delivery functions. As a leader of Technology head, this individual will instill diligence, accuracy, sense of urgency and efficiency in meeting the operational needs of the business. The Technical Support and Customer Care Group is a key part of the Organization which provides a world-class customer experience for a comprehensive portfolio of Product based services and solutions though standards, automation, process execution and performance management.

Essential Qualities: Responsible for overseeing all technology-related operations within a company and ensuring full compliance with company standards and policies.

Project management: As a technology executive, you may be responsible for overseeing the development of new software or hardware. This requires extensive project management skills, including the ability to create a project plan, delegate tasks and monitor the project’s progress. You may also be responsible for managing the company’s IT team, which requires effective project management skills.

Communication: Communication is the ability to convey information to others in a clear and understandable manner. As a vice president of technology, you may be required to communicate with employees, clients and other stakeholders. This requires you to be able to explain technical concepts in a way that others can understand.

Leadership: As a vice president, you may be responsible for managing a team of technology professionals. Leadership skills can help you motivate your team and encourage them to perform well. You can also use leadership skills to help you make important decisions about the company’s technology.

Problem-solving: Problem-solving skills allow you to identify and resolve issues that may arise in the workplace. As a vice president of technology, you may be responsible for overseeing the technology of an entire company, which means you may need to identify and resolve issues that affect the company’s productivity.

Business acumen: Business acumen is the ability to understand the needs of a business and how technology can help a business meet its goals. As a vice president of technology, you need to understand how technology can help a company grow and meet its revenue goals. You need to understand how to evaluate new technology and how to make informed decisions about technology purchases. You may also need to understand how technology can help a company meet its goals for customer satisfaction, employee productivity and other business metrics.

Duties and Responsibilities:

• Serve as a strategic partner to the MD and other members of the executive team, providing technical leadership and vision for the company
• Define the company’s technology strategy and roadmap, and ensure its execution by setting priorities and allocating resources accordingly
• Oversee the development, implementation, and maintenance of all technical systems and architecture, including hardware, software, networks, databases, and security
• Ensure that the company’s technology infrastructure is able to support current and future business needs in a cost-effective and efficient manner
• Manage the company’s IT budget and staff, and oversee all external vendors and service providers
• Identify and implement process improvements to increase efficiency and optimize performance across all technical departments
• Stay abreast of latest industry trends and technologies, and make recommendations on how they can be leveraged to improve the company’s competitive advantage
• Develop and maintain relationships with key technology partners, suppliers, and customers
• Represent the company at various industry events, trade shows, and conferences
• Hire, train, and mentor staff, and provide career development opportunities to foster a high-performing team
• Prepare and deliver presentations on the company’s technology strategy and initiatives to internal and external audiences
• Perform other duties as assigned

Required Skills and Qualifications

• 10+ years in leadership roles within the technology industry
• Technical Bachelor’s degree (Masters a plus) or equivalent experience
• Experience in Start-ups, MNC’s or any other services industry
• Proven experience developing and executing business strategy
• Strong technical background with experience in software development, engineering, or related field
• Experience leading and scaling a team of engineers
• Excellent communication skills with the ability to present complex technical information to non-technical audiences
• Extensive experience with cloud-based technologies
• Working knowledge technical support organizations, product management, engineering, and service delivery and Cloud Services
• Passionate, collaborative, results oriented leader capable of inspiring and building cross functional high performing teams to effectively drive change while achieving established goals
• Ability to form strong cross-functional relationships and influence others to drive to a common goal
• As a vice president of technology may be required to travel to meet with clients, partners, or suppliers

Technical Knowledge:

• Work in Agile development approach, and participate in the scoping the project and timelines
• Own the delivery and manage expectations with stakeholders for their module/application
• Work closely with architects and other team members to formulate and execute project plans
• Drive from concept to delivery adhering to quality standards and timelines amidst ambiguous inputs
• Manage cross functional teams consisting of developers, vendors, and business users.
• Resolve conflicts and drive issues to resolution
• Lead the delivery independently with minimal supervision ensuring high level of efficiency
• Solid understanding and experience in Agile SDLC approach
• Strong experience in Java / J2EE, Microservices (using Spring boot), and Containerization
• Understanding and/or basic working experience in front end technologies – ReactJS / Angular / Java Script
• Understanding and/or basic working experience in Mobile technologies – React Native / Flutter / Android
• Experience working with API Gateways (NGINX preferred) and AD authentication 
• Experience in testing frameworks (Junit/Mockito or Selenium/Cucumber and JMeter)
• Experience working with SQL/NoSQL databases (Postgres, MySQL, MongoDB preferred) design and queries
• Experience working with any messaging system (KAFKA preferred), Docker, and Kubernetes
• Working knowledge of Google, Azure or AWS cloud
• Clear understanding of CS Algorithms and design patterns
• Good project management skills including planning, risk management, and issue resolution