Job Role:
Our company is searching for an individual to fill the role of IT Support. In this position, the successful applicant will be responsible for remote support for desktop and associated software within our store’s coast to coast. The individual will work on open tickets from our ticketing system and remotely help troubleshoot and resolve the ticket.
Job Description:
· IT Helpdesk support remotely
· Troubleshooting Network/ISP issues
· Initial troubleshooting steps
· Desktop issues
· Install/uninstall software
· Verify setup procedures were completed/recompleted
· Resetting Email/Passwords
· New Computer Setup / New Hardware Setup
· Strong organizational, problem‐solving, and analytical skills
· Additional project assigned and able to assist team on another task
· Ability to work in cross-functional areas to identify solutions to problem areas and project issues
· Ability to manage multiple tasks and deadlines
· Attention to detail and pride in accuracy
· Anticipate problems and recommend solutions
Required Experience and Qualifications:
· Degree in MIS/Computer Science or Information Technology with 2 to 5 experience on current network operating systems.
· Must have good excel & advanced MS excel skills
· Must have good communication skills.
Job Type: Full-time
Salary: ₹21,000.00 – ₹30,000.00 per month
Schedule:
Ability to commute/relocate:
Experience:
Expected Start Date: 08/08/2022
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