Syncron Looking for Intern Support – Help desk at Remote Full Time

If you’re still studying, but would like to gain some technical skills and first experience in IT – you’re the perfect match to join Syncron as a Technical Support Intern (formally Support Consultant)! The role is ideal for a student who wants to jump into the IT world and learn how complex web applications are built while having the opportunity to grow further and pursue the full-time role of Support Specialist or Support Engineer at Syncron.

WHO ARE WE?

Syncron is a supplier of complete solutions for optimizing and managing global supply chains in the aftermarket sector – our solutions are developed for global companies in the manufacturing and distribution industries. Our customer base includes global leaders such as Volvo, Nissan, Daimler, Hitachi, Kubota, CNHi and others.

WHO ARE WE LOOKING FOR?

As a Technical Support Intern/Support Consultant, you will become a member of the Customer Services team and be responsible for handling supervision shifts, as well as helping out the team with simple customer cases. Syncron is a company that changes constantly so we are looking for a self-driven, ambitious, positive spirit to join a great team. You will work closely with other teams to ensure that we deliver the best productivity experience possible to our internal customers around the world.

Your daily tasks:
Helping support team handle helpdesk,

Handling supervisions during CET time as well as the US, IN, and JP time zones (if necessary) for our biggest clients – but we can adjust to your schedule at the university as well!

Assisting the support team in handling product-related cases.

What we expect from you:
Availability to work in shifts model for various timezones (with flexibility, so that you can work while studying),

Readiness to get to know new technologies and learn the SCM sector (with our full support!),

Basic knowledge of SQL (or willingness to learn it),

Great communication skills,

Fluency in English (both verbal and written), Polish is not required,

Nice to have: IT or logistics related education,

Nice to have: German or Spanish skills (intermediate or fluent).

WHAT WE OFFER:
A possibility for a full-time role at Syncron, within our Support Team and a clear career path to becoming a Specialist/Engineer,

Be yourself in an informal, low-ego and open working environment where you can truly make a difference and enjoy working with positive, passionate and collaborative people,

Scandinavian styleand company culture with work-life balance and true care for your wellbeing,

Opportunity to work in a cross-functional and agile team,

An environment that supports learning and is committed to your professional and personal development,

English speaking international working environment,

Internal training sessions (Friday Seminars, internal webinars), conference and training budget in every team, free English & Swedish classes, Udemy Business for all,

A well-planned, full onboardingstarting from the day one, with the support of e.g. e-learning platform,

Remote recruitment, hiring and onboarding process,

Flexible working hours– we can adjust to your schedule (e.g. during studies).

The recruitment process: after you send us your CV, we will get back to you with further information within a few days. The first stage is a call with the Talent Acquisition Specialist (around 30-45 minutes). Then, you will have a chance to meet with the team leader (60 minutes). The last stage is a meeting with some additional expert from our Support team (60 minutes). The whole process is being done remotely, via Microsoft Teams.

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