JOB SUMMARY
The primary goals of this position are, in close collaboration with the business functional leaders and their delegates, to define the capabilities, workflows and processes that must be present in our technology and reporting platform and its ecosystem, and in cooperation with other key stakeholders, to ensure that these are implemented to provide our business an exceptional speed, quality and agility in adapting to new client business requirements and continued integrated technologies.
The BA is tasked with facilitating requirements development sessions to gain an understanding of our customers’ current state processes and technologies and supporting implementation work that follows. The BA will elicit current state pain points and uncover gaps in best practices. From the session output, the BA will lead design, with the delivery team, for a future state business technology solution and be responsible for its approval and decomposition into user stories. When appropriate, they will also produce more detailed supporting materials such as business cases, business process diagrams, wireframes and other context diagrams.
JOB RESPONSIBILITIES
Work with business teams to gather the requirements for the technology and reporting projects and build use cases to clarify requirements
Manage translation of business requirements from business to technical teams and coordinate, organize and ensure timely bi-directional communication and solution design in iterative manner throughout design process
Build a clear requirements development strategy for each customer engagement
Strong understanding of Salesforce’s capabilities and limitations and can clearly communicate to customers and internal business stakeholders
Lead discovery workshops, which includes the facilitation of large audiences, solution presentation and prototype demonstrations
Ability to organize and drive process reengineering sessions
Responsible for identification and inventory of customer process pain points and gaps in best practices
Perform rapid analysis and decomposition of complex business information into technical process components.
Perform business process modelling, user experience modeling and basic technical architecture diagramming
Can interpret technical and business strategy roadmaps and apply a detailed technical solution
Comfortable building and demonstrating prototypes in Salesforce
Has hands on experience in several mid-size implementations using salesforce.com Service Cloud and adjacent technologies
Create source to target data mapping, user stories, output mock-ups and business requirements for incorporation into development work
Manage deployment activities with IT and business units
Lead and Manage User Acceptance Testing (UAT)
Ensure thorough, high quality and standardized documentation is in place for projects:
Review, analyze, and create detailed documentation of use cases, business processes along with users’ needs including release notes, workflow, data, functions, and steps required to develop or modify processes/systems
Document process workflows and make appropriate recommendations to impact operational efficiencies
Translate business requirements into output mock-ups as required for visual representation of business expectations
Create detailed test plans for implementing new functionality, ensuring compatibility with existing processes.
Facilitate cross functional communication and negotiation on requirements and ensure proper reviews and sign offs are completed per project plan.
Qualifications
Education and Experience
Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:
Required
Extensive broad technology experience, 3-5 years of experience in business analyst or similar role by function, 5+ years preferred
Experience working in a matrix environment and demonstrated ability to balance and coordinate multiple directions within a project and add value to the communication stream
Experience and demonstrated expertise with relational and non-relational databases, software and data integration design and solution architecture
Ability to coordinate and understand data modeling, ETL development and testing activities
Excellent written and oral communication skills, ability to articulate and document processes and workflows
Experience with organizing and facilitating cross functional and separate functional level meetings with business and technology teams
Ability to manage minute level of detailed information and balance with big picture perspective to reach end goal and work within project timeline and budget
Experience working in a regulatory heavy environment and ability to balance adherence to regulations with flexibility in solution design
Education: Bachelor of Art or Science minimum with demonstrated academic achievement
Preferred
Experience in a Client Service business and/or client facing role
Experience in Salesforce, Veeva CRMs
Experience in SQL and/or NoSQL database understanding, design, architecture
Salesforce.com admin level certification
Experience with reporting tools like MicroStrategy, Microsoft Power BI, Tableau
Experience in testing and bug reporting tools
Expertise in data profiling, mapping and/or analytics
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