Synergy Nordic Ship Management Private Ltd Looking for Vessel IT Support Specialist at Mumbai, Maharashtra Full Time

Key Responsibilities

Will be part of the daily Vessel IT support team handling all phone calls and mail support from the vessels, assisting with various issues related to servers, workstations, printers, mobiles, satellite communication, crew internet etc.

Able to work and operate independently, process the necessary documentations and data collections, monitor system performance, perform required actions and respond to users within the allowed time.

Avoid occurrence of errors and take preventive measures to eliminate repetition of errors and can suggest and initiate value adding activities that will help to improve all task related to the Vessel IT processes.

Maintain close communication with users and update them on the progress of the Vessel IT tasks.

Will be involved in installation/upgrade of hardware installations on-board the vessels.

The position has excellent opportunities for continuous professional and personal development in a complex, multi-cultural and demanding global environment.
You must expect to have both day and night duties due to rolling duty roster.

What we are looking for

• Bachelor of Information Technology or Similar
• Structured person with an analytical and creative mind-set who can find solutions using the remote tools and the assistance of the vessels crew
• Good understanding of Windows Server, Windows clients, VPN and Citrix
• Strong knowledge of setting up PCs, including BIOS configuration, Microsoft operating systems and connectivity (LAN, Wi-Fi, Bluetooth, etc.)
• Advanced and structured troubleshooting knowledge of PCs, printers, peripherals and network
• Advanced knowledge on Microsoft Office applications including basic troubleshooting and support services
• Reporting, updating and closing incidents according to the agreed processes, within the IT Service Management application.
• Good understanding of IT infrastructure components, including cloud technologies.
• Knowledge from the maritime business is an advantage
• Knowledge on managing network on both LAN and WAN setup
• Knowledge in TCP/IP, DNS server, Active Directory and DHCP server is an advantage.
• Good knowledge on ITIL V3 framework – certification is an advantage.
• Knowledge on terminal services and thin clients is an advantage
• Knowledge in satellite communication system (VSAT, FBB500) is an advantage
• Knowledge in process documentation and reporting is an advantage.
• Work with internal and external IT suppliers when needed
• Minimum 5 years’ experience in a Vessel IT Support Personal Competencies

• High sense of urgency
• Customer service mind-set
• Takes end-to-end responsibility
• Excellent prioritization and problem-solving skills
• Professional communication and strong interpersonal skills
• Ability to work with people at all levels and with cultural diversity in the organization
• Ability to work and operate independently in shifts as we are operating a global support around the clock.

Job Type: Regular / Permanent

Salary: Up to ₹650,000.00 per year

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Internet reimbursement
• Life insurance
• Provident Fund
• Work from home

Day range:

Shift:

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Vessel IT Support Personal Competencies: 5 years (Preferred)

Speak with the employer
+91 8097597791
Application Deadline: 07/01/2023
Expected Start Date: 16/01/2023