Technical Support Responsibilities:
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at once.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipment.
Technical Support Requirements:
Degree in computer science or information technology.
Certification in bachelor degree in computer science and software.
Prior experience in tech support, desktop support, or a similar role.
Proficiency in Microsoft Windows, Word, Excel and Powerpoint.
Experience with remote desktop applications and help desk software.
Attention to detail and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication in English.
Interested candidates, please send your updated resume to [email protected]
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