Talend Looking for Associate Technical Support Engineer – Internship (2022 B.E. CS / IT Freshers) at Bengaluru, Karnataka Full Time

WHO WE ARE:
Talend, a leader in data integration and data integrity, is changing the way the world makes decisions.

Talend Data Fabric is the only platform that seamlessly combines an extensive range of data integration and governance capabilities to actively manage the health of corporate information. This unified approach is unique and essential to delivering complete, clean, and uncompromised data in real-time to all.

Over 6,500 customers have chosen Talend to run their businesses on healthy data. Talend is consistently recognized as a leader in its field by Forrester and Gartner.

We pride ourselves in our values of Passion, Agility, Team Spirit, and Integrity. Every one of our 1,400 employees brings a certain je ne sais quoi that makes Talend special.

ABOUT THE ROLE:
Talend is looking to extend a 6-month internship opportunity as part of our Global Customer Support team at the Associate Technical Support Engineer level. We are looking at Freshers from 2022 batch preferably from B.E. / B. Tech – CS / IT Background who could be converted full time based on their performance.

As an Associate Technical Support Engineer, you’ll be part of a team of problem solvers who are passionate about working in a fast-paced, highly dynamic, customer-centric environment.

At a high level, you will: –

• Analyse/reconstruct complex customer scenarios/problems
• Provide customers with solutions or workarounds
• Involve in internal workshops, documentation & other learning opportunities

NOTE: This is a Global Customer Support team supporting across India, APAC, and EMEA markets. Hence, post full-time conversation, this role could involve working hours outside normal India business hours (shifts) and may include occasional support on weekends & holidays. Night shifts are not applicable.

Detailed Role & Responsibilities:
During your internship, you will learn and focus on primary responsibilities around:

Resolve customer problems via telephone, email or remote access

Maintain customer loyalty through integrity and accountability

Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans

Escalate cases to management when customer satisfaction comes into question

Escalate cases to the engineering team when the problem is beyond the scope of technical support or falls out of the support team’s expertise

Maintain control and management of the overall resolution for any escalated case, even when cross-functional groups are involved

Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues

Create knowledge base content to capture new learning for re-use throughout the company and user base

Participate in technical communications within the team to share best practices and learn about new technologies and other ecosystem applications

Actively participate in the Talend community to assist with generic support issues

What you will need to qualify:
A Bachelor’s Engineering degree in Computer Science (or any Bachelor’s engineering degree with certification/project experience in Java)

Proven knowledge/certifications/Project experience in one or more of the following areas:

JAVA: Debugging JAVA/JVM issues, Classes, Interfaces, Java Heap performance tuning and optimizing Garbage Collection. Knowledge of analysing Heap dump and Thread dump is a plus.

ETL: Good knowledge on ETL and Data Transformation.

Linux: Seasoned on the command line; comfortable with built-in tools like top, iostat, lsof, and netstat.

Databases: Knowledge of a SQL-based Database is required. General knowledge of the database (eg:- RDBMS and NoSQL) is a plus.

BigData: Exposure in Cloudera Bigdata ecosystem and familiar with CDH/CDP.

Understanding of analysing system, network, and application log files and system performance metrics to diagnose and troubleshoot problems.

Overview of Java 3 tier web application – Understanding of Webserver, Application Server and Database.

Aptitude for problem-solving and troubleshooting fundamentals.

The ability to learn fast, and to be highly adaptable.

Great communication skills, written and verbal.

What you gain:
Assuming the internship goes well, possibility of an offer to work full time in the same team.

Opportunity to work in a dynamic product support environment for an industry leader & a product-based technology organization with a focus on customer success. You will have the opportunity to interact with global customers (Virtually) on a regular basis.

Opportunity to work on technologies in Data space, Big data & Cloud Technologies.

Potential opportunities in the future to explore roles in Customer Success domain such as Escalation Customer Support, Professional Services, Architecture, Customer Success Management to name a top few.

Key aspects of the role:
This is not a DEVELOPER profile; This is a Technical Product Support profile with customer interaction involved.

Post full time conversation, the role could involve working in shifts and occasionally supporting on weekends or holidays if required.

Java knowledge is Mandatory. Project / Internship experience in databases / big data / cloud / ETL is high preferred.

We are looking at 2022 engineering passouts.

#L1-SK1

AND NOW, A LITTLE ABOUT US:
Talend has received some pretty impressive accolades along the way:

• CEO named a 2020 Top Diverse Leader by the National Diversity Council
• 6th consecutive year named a Leader for Data Integration Tools in the Gartner Magic Quadrant 2021
• 4th consecutive year named as a Leader for Data Quality Solutions in Gartner Magic Quadrant 2021
• Recognized as a Challenger for Enterprise Integration Platform as a Service (iPaaS) in Gartner Magic Quadrant 2021
• Named Leader in The Forrester Wave™: Enterprise Data Fabric
• Ranked in the DBTA “100 Companies that Matter Most in Data”
• Listed in the CRN Big Data 100 Companies

We are passionate about helping companies become more data driven; and, if we can be honest, we are all geeks at heart who pride ourselves on the vibrant company culture that we have built.

As a global employer, Talend believes our success depends on diversity, inclusion and mutual respect among our team members. We want to look like our customers, and we recruit, develop and retain the most hardworking people from a diverse candidate pool. We are committed to making all employment decisions on the basis of business need, merit, capability and equality of opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us via email to request an accommodation at [email protected]. We appreciate your interest in Talend.

Notice to Recruiters and Staffing Agencies

Talend SAS and its affiliates (“Talend”) have an internal recruiting, or talent acquisition, department (“TA”). Talend may supplement this internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Talend employees directly in an attempt to present candidates. To protect the interests of all parties, Talend will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Talend, including unsolicited resumes sent to a Talend mailing address, fax machine, email address or any other means, directly to Talend employees, or to Talend’s resume database will be considered Talend property and therefore will NOT be liable for any placement resulting from the receipt of an unsolicited resume.

Agency agreements will only be valid if in writing and signed by an officer of Talend or his or her designee. No other Talend employee is authorized to bind Talend to any agreement regarding the placement of candidates by Agencies. Talend hereby specifically rejects, and denies any liability under, any agreement purporting to be accepted based on negative consent, negotiation with a candidate, performance, or any means other than the signature of a Talend officer.