Job Family Descriptor
b.Responsible for maintaining the availability of the MPLS Network, its various elements and services riding on the network. Incumbent would be working in shift handling various network incidents, mitigating and restoring the same. Incumbent would work for supporting various IP, VPN and other MPLS enabled services Customer issues identified to be related to the network fault.
c.As a member of Service Assurance resolution of faults at lightening speeds and steering network away from faults would be the prime focus. Handling the escalation and leading the shift operation
Other knowledge/skills
Good Analytical, Diagnostic and Problem Solving skills, Customer Centricity, Dealing with ambiguity and pressure.
Excellent written and verbal communication skills.
Minimum qualification & experience
a)Essential Qualifications:
Education – Graduate Engineer (BSC- IT , Electronics , Electronics & Telecom,
Computers) or Equivalent
Technical Competencies
– TCP/IP, MPLS VPNs – Layer 2 & 3 VPNs, BGP, OSPF, IP QoS, MPLS QoS, Switching (MST)
– Cisco / Huawei Series routers.
– Knowledge of Transport networks and WAN troubleshooting.
Good understanding of ISP Operations and Routing, Internet BGP Architecture, MPLS VPNs in a service provider environment.
Experience in the NOC of an Internet Service Provider is desired.
System Understanding of OS-UNIX ,LINUX , SYSLOG ,NMS,
2-4 years in Service Provider Network Operations. CCNA/CCNP- equivalent certification is preferable
Knowledge / Skills
Communication Skills
IP (Service Providers)
IP network technology
MPLS/BGP
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