Tata Consultancy Services Looking for Incident Management at Bengaluru, Karnataka, India Full Time

Dear Candidate

Greetings from TCS !!!

Role: Incident Management

Location: Chennai/Bangalore/Pune/Indore

Experience Range: 4 to 7 Years

Job Description:

• Ensure to be proactive and responsive to regarding Major Incidents
• Should be taking detailed notes and summarize the incident on the call
• Make sure the Major Incident Form is filled and is UpToDate
• If it is an application Major Incident, then make sure emails have also been sent.
• If a P3/P3 incident needs to be upgraded to a P1/P2 then, share the MIM Template to the user/requester to fill it up and then share that Template to MIM
• Incidents in the queue should be reviewed periodically
• Unassigned incidents handled first.
• P1 and P2 incidents should be handled above everything else
• Review the teams queue and check if any incidents are in ‘Work in progress’
• The queues should be cleared, and tickets actioned.
• Review and clean up Incident Mailbox

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

Vallabh Shete

Thanks & Regards

TAG Team – TCS