Tata Consultancy Services Looking for Incident / Problem / Change Manager at Chennai, Tamil Nadu, India Full Time

Dear Candidate,

TCS is Hiring!

“Join TCS for a world of endless opportunities”.

Role: – Incident /Problem/Change Manager

Essential Req Skills: – Good knowledge and experience in ITIL Processes (Incident, Problem, Change Mgmt.)

Req Experience: – 9 to 13 years

Location: – Chennai / Hyderabad

Interview Date: – 7-Jul-2024 (Sunday)

Interview Type: – Virtual

Desired Competencies (Technical/Behavioral Competency)

Must-Have: –

1. Practical experience of IT Service Management in a complex IT operations environment
2. Strong exposure in key aspects of IT infrastructure, including desktop hardware, enterprise applications, databases, storage, networks and all types of servers.
3. Knowledge and use of ITSM tools suite
4. Good knowledge in Trending and Reporting
5. Able to work independently with minimum supervision.
6. Good analytical skills, structured and methodical approach
7. Proven experience of data analysis and good numeracy, analytical and reporting skills
8. A good understanding of the organization’s IT infrastructure, services provided and customers/users.
9. Innovative thinking with service quality, and its improvement, within limits of costs and business direction
10. Highly organized, with the ability to plan ahead for short- to medium-term objectives.
11. Planning, Protection and Optimization ITIL Service Capability qualification. alternatively, the completion of the Service Lifecycle ITIL modules – Intermediate qualification
12. Experience of working as a Change & Release manager in a multivendor environment
13. Experience of working as a service level manager in a multivendor environment
14. Proven ability to build and manage relationships in a matrix environment. Experience in driving Major incident/problem/change processes.

Good-to-Have: –

• Certification in ITIL
• Good client management & communication skills
• Good experience in process design and deployment
• Good experience in IT Service Management