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Technical Support
Tata Group Hiring For TCS Opportunity for Service Desk -Bangalore at India , Full Time
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.
What we are looking for
Role: Service Desk
Experience Range:3+ years
Location: Bangalore
Description & Scope:
- This is an intermediary team between Service Desk and the next-level support teams.
- Perform deeper-level remote desktop troubleshooting.Possess deeper technical desktop knowledge than Service Desk agents.
- Calls that are within resolution capabilities of the Level 1.5 team should be warm transferred over by Service Desk.Utilize remote control tools in accordance with Manulife’s security policies to diagnose, troubleshoot and train.
