TechCrux Solutions Pvt Ltd Looking for Technical Support Executive at Hyderabad, Telangana Full Time

Job description

• Adhere to a continuous learning process and develop skill sets on various solutions
• Assist customers in carrying out Demos / proof of concepts / implementation of solutions
• Provide technical support in resolving issues faced by customer using remote / telephonic / onsite support
• Coordinate between customer and OEM teams to resolve issues in a timely manner
• Understand customer requirements and configure solutions to address the expectations
• Provided extended support to customers during non-office hours and weekends
• Adhere to the documentation practise followed by the organization in updating the tasks on daily basis

Desired Candidate Profile

• Full time hands-on tech expertise for close 1 to 2 years on couple of technologies / solutions mentioned below:

• Endpoint security / Antivirus: Symantec) / TrendMicro / Mcafee
• Firewall: Fortigate / Checkpoint / Cisco
• Network monitoring tools: Manage Engine OpManage / Solarwinds Orion / Microsoft SCOM
• Endpoint management: Manage Engine Desktop Central / Asset Explorer / Microsoft SCCM / Solarwinds
• Virtualisation: VMware / Nutanix
• Networking CISCO Switching & Routing

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹300,000.00 per year

Benefits:

Schedule:

Ability to commute/relocate:

• Tirumalagiri, Hyderabad – 500015, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Education:

Experience:

• Technical support: 1 year (Preferred)

Language:

• English, Telugu, Hindia (Required)

Expected Start Date: 04/04/2022