Support team to work on the tasks by respecting the defined priority.
Ensure SLA are met and maintain DSR of the various tasks.
Candidate should be able to work in permanent Night Shifts (6pm IST-3 am IST from March to Nov & 7pm IST – 4 am IST from Nov to March)
Candidates should be okay with Mandatory “On-Call” support during off-shift hours and during holidays/week-offs for Sev1/Sev2 issues.
Additional Job Description
Support of LAN, WAN, switching/routing, Data Center infrastructure.
Good knowledge of Routing & Switching, Switching Layer 3 HSRP, VRRP, VLAN configuration, VTP and STP.
Good knowledge Routing OSPF, EIGRP, BGP, MPLS, policy based routing.
Knowledge and experience of Cisco Nexus switches, VPC and VDC
Understanding of Cisco ASA, FTD firewalls.
Responsible for writing and reviewing change requests as a part of the change management process.
Monitor and provide recommendations in improving overall network performance.
Prepare documentations including network diagrams, staff contacts, vendor contacts, utilization of monitoring/resource/inventory management tools.
Assisting with the resolution on issues and actively participating in problem management activities.
As a member of the network operations team participate in an On-call support rotation to ensure 24x7x365 coverage for critical core and customer infrastructure.
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world’s largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service – all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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