TELUS International Looking for Digital Solutions – Service Desk Team Leader at Noida, Uttar Pradesh Full Time

Basic Information

Ref Number

Req_00099239

Last day to apply

24-Jan-2023

Primary Location

Noida – 135 – ITO

Country

India

Job Type

Digital Solutions

Work Style

Remote

Description and Requirements

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, Network and Server Support.

Hands-on experience with Windows/Linux/Mac/Thin OS environments.

DHCP/DNS/VOIP/VDI/G Suite hands-on experience.

Understanding of SNOW ticketing tools.

Good understanding of computer systems, mobile devices and other tech products.

Ability to diagnose and troubleshoot basic technical issues.

Familiarity with remote desktop applications and help desk software.

Excellent problem-solving and communication skills.

Ability to provide step-by-step technical help, both written and verbal.

BS degree in Information Technology, Computer Science or relevant field.

Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.

Excellent Verbal and Written communication.

Working experience or willingness to work in 24*7 support.

Additional Job Description

Strong understanding of complex IT infrastructure and IT service management best practices, Hardware and Software Management, Capacity management, Resource management.

Excellent communication and leadership skills, Good PC skills, especially Excel and Power point.