TELUS International Philippines Inc Hiring For Digital Solutions – Service Desk Analyst at India Full Time

Description and Requirements

Job Description Summary
.End user support background with experience in client call handling.
.Able to manage Support Requests, resolve technical issues.
.Identify and accelerate Complex Cases to higher level IT support
.Track incidents and manage service documentation.
.Basic trouble shooting of desktop/laptop issues.
.Basic knowledge of monitoring tools.
.Good with Microsoft excel.
.Good communication and problem solving skills
.Willing to work in shifts (2AM-11AM, 10AM – 7AM, weekend 24*7)

Additional Job Description
. End user support background with experience in client call handling. . Able to manage Support Requests, resolve technical issues. . Identify and accelerate Complex Cases to higher level IT support . Track incidents and manage service documentation. . Basic trouble shooting of desktop/laptop issues. . Basic knowledge of monitoring tools. . Good with Microsoft excel. . Good communication and problem solving skills . Willing to work in shifts (2AM-11AM, 10AM – 7AM, weekend 24*7)