The Gold Humans Consultants Looking for Technical Support Associate at New Delhi, Delhi Full Time

Job Description

Roles & Responsibilities:

Deliver service and support to end-users using and operating automated

call distribution phone software.

Interact with customers to provide and process information in response to

inquiries, concerns, and requests about products and services;

Gather customers information and determine the issue by evaluating and

analyzing the symptoms;

Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router,

switch, Sip configuration;

Diagnose and resolve technical hardware and software issues involving

internet connectivity, IPTV, VOIP, basic trouble shooting and more;

Need to know only basic trouble shooting of Domestic routers, Mac ID and

windows.

Knowledge about DNS, Basic network trouble shooting

Research required information using available resources;

Follow standard processes and procedures;

Offer alternative solutions where appropriate with the objective of

retaining customers

Organize ideas and communicate oral messages appropriate to listeners and

situations;

Follow up and make scheduled call backs to customers where necessary;

Stay current with system information, changes and updates.

Job Type: Full-time

Salary: ₹14,000.00 – ₹30,000.00 per month

Benefits:

Day range:

Shift:

• Day shift
• Flexible shift
• Night shift

Speak with the employer
+91 9997397664