Post: Technical Support Engineer
Experience: 0 -5 years
Qualification: IT Graduate / Post-graduate
Tasks and Responsibilities
Monitor & review server backups (R1Soft CDP).
Process customer orders and provision VPS Servers & Dedicated Servers.
Candidates need to answer helpdesk tickets & live chat and calls to assist clients encountering problems with their dedicated servers / shared hosting / VPS Hosting.
You should be dynamic to collect information about service incidents and search known error databases. Provide remediation & escalate as necessary.
Respond to incoming abuse reports and notify clients or provide a basic investigation of abuse sources as determined by service level.
Schedule and apply software and Operating System patches and updates as directed.
Assist with provisioning tasks as directed by the supervisor.
Preferred skillset:
Linux/Windows server administration
Apache/IIS
Nginx
Diagnostics and troubleshooting
Mail service (postfix, exim)
Shell scripting
Basic ASP and .net familiarity
Microsoft SQL Server
General web technologies
Hosting Control Panels
SolidCP
cPanel
Duty Timings:
– We operate on a 24 x 7 x 365 days basis.
– Shift timings for 5 working days are (i) 6:30 am to 4:30 pm (ii) 8:30 am to 6:30 pm (iii) 10:30 am to 8:30 pm (iv) 2:30 pm to 12:30 am (iiv) 4:30 pm to 2:30 am
– Night shift timing is – 10:30 pm to 6:30 am (6 working days)
Note: Shifts are rotated every month.
Job Types: Full-time, Fresher
Salary: ₹15,000.00 – ₹25,000.00 per month
Day range:
Shift:
Ability to commute/relocate:
Education:
Language:
Work Location: One location
Speak with the employer
+91 9375290999
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