About TMF Group
TMF Group helps its clients operate internationally and belong wherever they are in the world. Our work includes helping companies of all sizes with business services such as HR and payroll, accounting and tax, corporate secretarial, global governance and administration and fiduciary services for structured finance, private equity and real estate investments.
TMF India is a Great Place to Work, ISO & ISAE certified organization.
About the Role:
IT observability manager is responsible foroverseeing and coordinating the people, resources and processes required to deliver new software/tools, maintain the existing software/tools, or upgrade existing products. It also requires creating and maintaining the technical documentation with respect to new or existing software’s. Exposure to any monitoring tools, Operations management tools are must. IT observability manager should be able to demonstrate tool’s capability, make sure to utilize the tool fullest , make sure to analyze underlying data to showcase the tool’s efficacy & services rendered by tool for different functional teams.
Key Accountabilities:
. Analyzing all internal processes, services, applications and creating strategies for end-to-end monitoring.
. Developing a deep understanding of services/projects to gain insights into the scope of service delivery through tools/software.
. Maintain and govern different monitoring tools, event management tools, end point management tools.
. Work collaboratively with TMF leadership & enable to derive Product Roadmap
. Ensures that all governance aspects of the tools are adhered to.
. Ensures to meet end-user demands, solve monitoring problems, and drive client satisfaction for specific function / functions /services.
. Identify key pain points impacting service-related processes in terms of monitored services, and implementing improvement activities wherever necessary
. Taking accountability for tools capability delivery, meeting customer expectations, and driving future demand.
. Building strong relationships with teams and stakeholders to enable effective coordination between tools team and other departments.
Capabilities:
8-12 years of experience with knowledge of different software Products and features.
Understands TMF Group’s business lines, regulatory requirements and how the organization is structured.
. Experience in monitoring tools like SCOM, Site 24×7, Performance management tools and so.
. Experience in Graphana, Power BI tools
. Experience in ITSM tools & terminology
. Experience in various software’s like end point management tools, BMC remedy, Asset management tools, etc.
. Supports the up skilling of team through sharing of knowledge, best practice, and coaching
. Experience in handling team of 10 or more with different geographies.
. Understands own motivation and impact of personal impact to optimize personal and team performance
. Should have good communication & Interpersonal skills
. Should have IT Operations, SDLC & Dev Ops Experience.
. Experience in ITIL (Incident, change & Problem management).
. Expertise in Program/Project tools & techniques.
. Should have leadership & team building skills.
. Should have skills on Portfolio, Program and Project management.
. Will manage stakeholders expectations with regards to delivery, escalating concerns as appropriate.
. Puts colleagues/ clients at the center of everything they do to ensure a positive experience.
Technical Skills:
General skills:
What’s in it for you
Pathways for career development
Making an impact
A supportive environment
Other Benefits
Marriage Gift policy
Paternity & Adoption leaves
Interest free loan policy
Salary advance policy
Covid support taskforce
Well being initiatives
Job CategoryProducts and TechnologyJob Details The IT Techforce Manager will be based in the Salesforce Hyderabad office report to the...
Apply For This JobJob Description PRIMARY RESPONSIBILITY:Oversees technicians performing network testing, monitoring, and troubleshooting of network facilities. Oversees proactive network status checks as...
Apply For This JobEngineer should have hands of experience on Cisco(6500, Nexus 5K, 7K, 9K, 2K), Arista(7280, 7508s, etc.) and Juniper devices. Must...
Apply For This Job1. Bachelor degree or above, major in electronic information related field; 2. About one year of software development experience; 3....
Apply For This JobResponsibilities A day in the life of an Infoscion . As part of the Infosys consulting team, your primary role...
Apply For This JobPosition : Operation manager Security SOC lead Exp : 7-8 YearsLocation : Gurgaon Budget : 10-14 lacs Company : ACPL...
Apply For This Job