Role – IT Tools Engineer (Remedy Support )
This position is for technical support role for Remedy ARS/ ITSM/ SmartIT/ Smart Reporting/ CMDB/ DWP product lines. Troubleshooting experience in these BMC product areas.
Roles and Responsibilities
Provide L2/L3 operational support on ITSM Remedy, SmartIT/ MyIT, Smart reporting version v9, v19, v20
Maintain BMC Product platform availability.
Develop new customizations and reports
Troubleshoot BMC Application, customizations, integration issues.
Recommend & plan platform upgrades/patches and roll out of new features
Work closely with Service Owners to review service delivery quality with focus on continuous improvement
Experience in Administration, Operations, Customizations, Performance tuning, Patch implementation, and development of ITSM Remedy Application
CAPABILITIES
Understands TMF Group’s business lines, regulatory requirements and how the organization is structured.
Experience in Action Request System development
Experience in BMC ITSM Suite – IM, PM, CM, AM, SLM, CMDB, SRM, KM, RM
Experience in Mobility Solution – My-IT, Smart IT (DWP)
Experience in Smart Reporting
Minimum years of experience: Typically, up to 5 years
Supports the up skilling of team through sharing of knowledge, best practice and coaching
Will share knowledge to ensure targets are met.
Understands own motivation and impact of personal impact to optimize personal and team performance
Communicates (verbally and through written work) information in a clear and concise manner
Will manage stakeholders’ expectations with regards to delivery.
Make an impact
Our global presence in more than 80 countries allows you to impact how global and diverse clients do business as well as give back to the global communities we operate in
Be part of One TMF
At TMF Group, it’s our people who make us who we are. Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability.
A world of opportunity
Regardless of where you are in your career, TMF Group opens a world of opportunity where you will be part of our team and is supported in your global career journey.
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