Trading Technologies Looking for IT Support Specialist at Pune, Maharashtra Full Time

Trading Technologies is looking to add an IT Support Specialist for our India offices. This position will be responsible for servicing the company’s broad range of IT needs including ticketing system management, new user setup, fielding service desk calls and other technical responsibilities for all global TT offices and remote users. This position also has after hours duties.

Key Responsibilities

Provide Tier II technical software support issues for internal customers, submitted via phone, email and instant messaging, and resolve technical software tier one support issues as-needed

End-user hardware/software (Mac, Windows, Linux) support, including configuration and troubleshooting of laptops and mobile devices

New user setup of hardware, software, operating systems, account management and setting up corporate and test environments

End-user hardware/software support including troubleshooting and configuration of mobile devices

Active Directory and Google Workspace (fka GSuite) administration

Virtualization (VMWare, Nutanix, Microsoft)

Asset management of inventory and all IT related equipment

Onboarding and offboarding users

Ticketing system management

Create and maintain documentation for supported systems; documents will be for a variety of audiences including end users

Work closely and collaboratively with Global team to facilitate operational coverage

Completes all daily tasks and projects as requested, on-time, and with attention to detail and quality

Skills Knowledge and Expertise

Must be fluent in English, both spoken and written

Minimum three years experience working with and troubleshooting PCs, Windows Laptops, Macbooks, Linux and Mobile devices

Experience installing and troubleshooting issues with hardware and software including, Google Workspace, Microsoft (Windows, Office, and Server), Mac OS and Linux.

Knowledge of office hardware, monitors, and common cables (HDMI, Display, Lightning Cables, USB-C, etc.)

Experience with a scripting language (e.g., Python, Powershell, etc.) both for automation and maintenance preferred

Intermediate experience with Microsoft Active Directory and Google Workspace (fka GSuite) account management/administration

Fluency with network concepts such as IP addressing and DHCP

Well-spoken and ability to efficiently communicate with employees across all offices and departments

Ability to listen, understand, assess, and assist with any customer issues, asking questions as needed and giving detailed directions in response

Ability to work outside of local business hours on an as-needed basis

The ability to lift items up to 45 pounds (Required in the handling of PC and Server hardware)

Benefits

Competitive benefits, including: private medical scheme, dental & vision insurance life insurance and EPF

Flexible work schedules – with some remote work

21 paid annual leave days per year with the ability to roll over days into the following year, robust paid holiday schedule with early dismissal, generous parental leave (for all genders and staff, including adoptive parents)

Tech resources, including: company-provided Mac or PC laptop, “rent-to-own” plans that deduct the buyout price of company-provided tech resources and a tech accessories budget for monitors, headphones, keyboards, etc.

Subsidy contributions toward gym memberships and health/wellness initiatives (including weight-loss or smoking cessation)

Casual dress code and inspiring, motivating office environment

Forward-thinking, culture-based organization with collaborative teams that promote diversity and inclusion through efforts such as TT Women in Tech

Internal culture committee dedicated to evolving company-wide camaraderie through onsite, offsite and international team-building events

Company Overview:
Trading Technologies creates professional trading software, infrastructure and data solutions for a wide variety of users, including proprietary traders, brokers, money managers, CTAs, hedge funds, commercial hedgers and risk managers. In addition to providing access to the world’s major international exchanges and liquidity venues via its TT® trading platform, TT offers domain-specific technology for cryptocurrency trading and machine-learning tools for real-time trade surveillance.

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Trading Technologies (TT) is an equal opportunity employer. Equal employment has been, and continues to be a required practice at the Company. Trading Technologies’ practice of equal employment opportunity is to recruit, hire, train, promote and base all employment decisions on ability, rather than race, color, religion, national origin, sex, age, disability, sexual orientation, genetic information or any other protected status.