Overview
The Systems Administration & Support II technician will report to the manager of Systems Administrations & Support (SAS) and will be responsible for support of the TNS corporate workstation and have an understanding of the global desktop environment. The SAS II technician will be responsible for all aspects that impact the user endpoint environment, including Active Directory, Group Policy, software deployments, security patches and updates, network, printers, phone support, Mac OS and Windows OS. In addition, the SAS II tech will ensure timely resolution of internal employee incident requests as well as assist with select projects as assigned by the SAS manager and Desktop Engineering.
Responsibilities
Address and resolves employee concerns in a professional and timely manner
Ongoing support of corporate Windows and Mac workstations & mobile devices
Troubleshoots Active Directory, Group Policy Objects, and mail requests
Support a 24 x 7 operation and responds to system outages
Contribute to after-hours on-call support rotation
Assists with setup of all supported endpoint devices
Support video, data and voice conferencing solutions for company meetings
Maintain new and loaner workstation inventory
Document work by ensuring tickets are logged for support request and note troubleshooting steps when escalating
Qualifications
Excellent customer service skills
3+ years experience with corporate workstation support
2+ years experience with supporting MAC workstations
3+ years Windows administrative skill set, including Enterprise applications
3+ years troubleshooting in the Windows environment Experience in a real time, mission critical environment
Proficient technical troubleshooting and problem-solving skills
Ability to support remote workstations and environments
Excellent verbal and written communications skills
Excellent follow-through and attention to detail
Excellent interpersonal skills, ability to obtain requirements from clients
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
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