Trigent Software Ltd Looking for IT Service Desk Analyst at Bengaluru, Karnataka Full Time

Responsibilities

• Monitor IT landscape (Network/Servers/Applications) and ticketing system for incoming requests, process issues.

• Frontline incident and request management

• Monitor Phone, Chat and Email systems for inbound incidents and assistance requests

• Log issues and track even when users come directly to you.

• Efficient support to users including senior management and executives

• Troubleshoot and address issues directly as much as possible workstation issues, basic network issues (local network, Internet, Wi-Fi)

• Escalate to specialized teams when required, take ownership and represent the user to ensure the requests are processed.

• Communicate to the user on progress in a timely manner

• Document issues, analysis, progress, solution in the ticketing system

• Ensure processes are followed.

• Assist with onboarding of new users

• Provide basic in-house training in MS Office applications used (Word, Excel, Outlook, PowerPoint), and collaborations suite (OneDrive, O365 groups, etc.)

• Assistance and troubleshooting on IT-related equipment like Laptop, Workstation, Printer, phone system (Polycom), mobile phones and tablets

• Contribute to team knowledge management by documenting troubleshooting and problem resolution steps

Skills Required

• 3 – 4 years’ experience in IT Service Desk environment, in a fast-paced though structured environment (processes)

• Ability to prioritize and follow up issues with method and efficiency – multitasking.

• Excellent communication and excellent reporting skills

• Fluent English (written & spoken)

• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7/8/10 and Office 2013/2016 (particularly Outlook, MS Teams, and OneDrive) and ideally Office 365

• Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation)

• Good knowledge and experience of mobile phones (iPhone, Android, Windows Mobile etc.) for system configuration (email settings, certificates deployment, application installation, etc.)

• Good knowledge and experience of Windows environment (Active Directory integration, File/Print server, etc.)

• Knowledge of network configuration on workstations (DNS, TCP/IP and other networking concepts)

• Ability to write technical documentation to feed the Service Desk knowledge database

• Knowledge of a ticketing system and Service Desk procedures.

For more details call Arun – 9486249023 / 9108068927
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Job Type: Full-time

Salary: ₹30,000.00 – ₹50,000.00 per month

Day range:

Shift:

Ability to commute/relocate:

• Bengaluru, Bengaluru Urban – 560066, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT Service Desk Voice: 1 year (Preferred)

Speak with the employer
+91 9108068927