Udaan Looking for IT Business Relationship Management at Bengaluru, Karnataka Full Time

Founded in 2016 with a vision to ‘transform the trade ecosystem in India leveraging technology,’ udaan is India’s largest business-to-business e-commerce platform. It has operations across categories including fruits and vegetables, FMCG, staples, lifestyle, electronics, home & kitchen, pharma, toys and general merchandise.

udaan is solving core trade problems faced by small and medium businesses, that are unique to India, through its unique India-fit low-cost business model by leveraging technology and bringing the benefits of eCommerce to them. It is a one stop shop for all business requirements in the b2b space. udaan has built inclusive tech tools for Bharat, specially catering to the needs of brands, retailers, and manufacturers, providing them a level playing field to scale, trade and grow businesses.

Learn more about us: https://udaan.com/

RESPONSIBILITIES:
This role is responsible for acting as a customer’s advocate within IT and play a neutral role. This is a massively impactful role and you’ll have great opportunities to develop & foster various skill sets and expected to be an Individual contribute to a large extend. You will be responsible for driving the IT initiatives to various BU, understand the gaps between IT and respective business, bridge gaps if any,work with business on the business expansion plans and align the other IT functions towards the smooth support needs towards BU.

Below are some of the key responsibilities.

Build and maintain strong, long-lasting customer relationships

Develop trusted advisor relationships with customer stakeholders and executive sponsors.

Be an IT business partner for the BU (Work as the voice of customer ).

Engage with project and program management from each business unit to ensure they understand the objectives for joint strategic efforts.

Identify strategic business function opportunities, both short-term and long-term and track adoption across the relevant departments.

Identify business value when developing ideas with a focus on digital awareness, risk assessment, business continuity and business capability requirements.

Responsible for delivering Scope, Time, Cost KPIs.

Ensure the timely and successful delivery of solutions according to customer needs and objectives

Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders (Structured qualitative and quantitative review to be done with internal IT and stakeholders)

Forecast and track key metrics (expenses for month, delivery status, pending tasks with timeline, expansion plans, annual budget forecasts)

Analyse the data based on various matrices and generate meaningful reports.

Liaison with IT Projects, IT Infra ,IT Service delivery, Infosec and Tech to ensure the smooth support towards customers/BU function.

Drive possible automations towards the BU from IT and business perspective.

Convert business problem statements to technology related solutions.

Responsible for end to end process improvement including all KPIs. Focus on NPS, Cost reduction etc.

Drive implementing new IT initiatives towards customers/BU functions.

Maintain creativity and innovation by staying on top of industry and technological trends.

REQUIREMENTS

A self-driven, energetic Individual with laser sharp focus. You love building customer relationship, keep bringing up measurable/valuable insights to customers from available data and technology.

10+ Years of experience in Program management/Service Management/Key account management etc. from an IT perspective.

A bachelor’s degree and Post-Graduation in management.

Firm understanding of IT Infrastructure ,Service Delivery ,Financial aspects.

Excellent background of supply chain side IT needs and technologies.

Good exposure on warehouse setup needs ( from an IT perspective) and its industry standard/best practices

Excellent stakeholder management.

Good Organizational & Processes knowledge.

Excellent Analytical and problem solving skills.

Data driven Approach in problem solving.

Excellent Professional PM skills/qualification like – Integration, Scope,

Time, Cost, Quality, Communication, Risk and Procurement Management

Willingness to travel as part of business needs etc.

Contribution as Individual contributor as well as managing team.

Quickly get adjusted to culture.

Strong background on Supply Chain is preferred.

Excellent communications skills, Strong writing, speaking and presentation skills

and negotiation skills.

Excellent leadership skills.

Ability to be collaborative and to encourage collaboration

Ability to focus on business value results instead of solutions

Ability to positively influence others and to break down organizational silos

Strong understanding of IT, HR and finance

WHAT WE OFFER?

Hybrid work model

Robust insurance policy (medical, accidental)

Self-improvement course benefits

Car lease through vendors

Gratuity

Department Hierarchy

Business Relationship Management

Job posted on

Jun 24, 2022

Employee Type

Full-time

Experience range

10 years – 12 years