Dear Candidate,
One of our client in Bangalore looking for Technical support engieer ( IT support – L1).
Candidate must have UK/US/Canda – fully voice process experience.
Essential Job Responsibilities:
1 Must have the product knowledge and technical skills to understand Desktop, Laptop & network components and operating systems.
2 Experience in L1 Support
3 1+ Years of International Customer Call Handling Experience – Inbound and Outbound (Preferable US / UK / Canada) on Technical (Desktop / Laptop) troubleshooting. – Mandatory
4 Hardware and Networking troubleshooting Knowledge
5 Very good Communication and Soft Skills
6 Should be working in Rotational Shift (24X7)
7 Ability to diagnose and troubleshoot basic technical issues – (Ex: Desktop / Laptop issues, networking issues, peripheral issues, MS exchange servers etc.).
8 Knowledge of any ITIL Based Ticketing Tool
9 Organizational skills and the ability to prioritize your workload
Job Type: Full-time
Salary: ₹400,000.00 – ₹720,000.00 per year
Schedule:
Education:
Speak with the employer
+91 9884213566
Expected Start Date: 30/06/2022
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