Location: Bangalore
ABOUT UNILEVER:
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.
Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
At HUL, we believe that every individual irrespective of their race, colour, religion, gender, sexual orientation, gender identity or expression, age, nationality, caste, disability or marital status can bring their purpose to life. So apply to us, to unleash your curiosity, challenge ideas and disrupt processes; use your energy to make the world a better place. As you work to make a real impact on the business and the world, we’ll work to help you become a better you!
ROLE SUMMARY
The R&D Claims platform has several key applications like DCSD, Veeva claims, iCAM. Claims IT Manager is responsible for developing enhancements and innovations onto the these applications. She/he is accountable for managing operations in terms of resolving critical problem tickets and defect fixes to ensure seamless experience to the platform users. Claims IT Manager is also responsible to engage closely with the business counterparts for user pulse check, in order to identify gaps in expectations and provide solutions from the application to bridge them.
KEY RESPONSIBILITIES
Delivering value to business- Change requests and innovations
Ensure normal and seamless service operation
Stakeholder management- D&P and platform
Build talent and team
Delivering value to business
Consistently delivering business value through Change requests, while adhering to release cycles and platform processes
Ensuring healthy innovation funnel- Ideate, design and deliver innovations
Brainstorm with functional and technical teams for optimal solution design
Seamless Service Operation
Managing L2/L3 team as per agreed WoW and closing incidents/problem tickets while maintaining SLA/KPI bounds
Working closely with other teams like Release Management to ensure E2E deliveries
Stakeholder Management
Working closely with Business SMEs to build user friendly solutions and drive adoption
Engaging with platform managers and seeking timely support
Talent and Team
Driving and motivating the team to provide quality deliverables
Upskilling and cross training the team to build the right skillset
Ensure adequate knowledge sharing and skillset retention
KEY REQUIREMENTS
Ability to lead a multi-vendor team and ensuring timely and quality deliverables
Good understanding of current and emerging technologies, and their potential business impact
Project Planning and Management capability with a sharp eye for risks and pre-emptive measures
Experience working in a global IT organization with multi-sourced and offshore environment
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