Location: Bangalore
ABOUT UNILEVER:
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.
Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
Job Responsibilities:
Provide the network services to all office, factories, DC and 2P/3P sites.
Supports in driving business changes and improvements through networks.
During initial set up of the new IT Landscape, the role will be focused on service acceptance as solutions are rolled out and addressing any issues.
Monitor and report on the India Network landscape; ensure the smooth transition and planning of new capabilities; and drive continuous improvement and innovation in IT services and how they are managed.
End to end IT support to Business and partnering the business with “customer first” approach.
Able to lead requirement gathering discussions with business partners
Manage and drive the internal IT team.
Liaison with IT support team and provide seamless support to all Units related to network issues.
Proactively follows up with the internal team to manage and track the project efficiently in the defined budgets and timeline.
Able to plan for the projects and liaise with business and end users for rollout the projects
Manages budgets for projects and resources.
Acts as a contact and escalation point for all Units issues and queries related to Network and reports to concerned team and LM before any further escalation.
Perform gap analysis and recommend solutions during requirement gathering with business
Fulfil the role of a subject matter expert to understand and facilitate the business requirements
Maintain a good working relation with Business partners.
Able to take initiative to perform pre-requisites for all the project with business partners and IT team
Skill Set:
Experience in managing network infrastructure
Degree in technology-related field, or equivalent work- or education-related experience.
A clear external lens on IT development and trends that can support the Roadmap for IT Infrastructure
Practical working knowledge of the following protocols and technologies – MPLS, DMPVN
Practical working knowledge WAN/SD LAN, Switches, Routers etc.
Practical working knowledge of Network
Experience of working in challenging environments typically seen across sites.
Asset management including device provisioning, Automation and management
Good understanding of environmental challenges and how they need to be taken into account and understood
Having a good exposure of Project Management
Good hold on stakeholder management
Good command over spoken and written communication
Organizational and presentation skills
Interpersonal and managerial skills
Key Result Area:
Timely delivery of projects in funnel
Delivering projects within the defined budgets
Closure of support tickets and issues within the defined SLA
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