We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.
At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.
Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs . Simply put, we believe in better lives. Join us!
Learn more about Unisys and our key solution offerings: Unisys , Stealth™ , CloudForte® , InteliServe™
What success looks like in this role:
This role’s primary responsibility will be, to work on customer projects that are related to and Responsible for supporting the functionality and efficiency of Linux and Unix Operating Systems primarily Redhat Linux and Solaris Server support.
The role is expected to be able and multi-task and work on multiple projects at the same time.
Characteristics that will set this candidate apart will be: Effective communication, ability to provide instruction and documentation, soft skills, team work, process oriented, positive attitude and the ability to quickly learn new skills and technologies. Unisys offers training opportunities and encourages keeping up with technology and best practices. This role is also responsible for deploying operational standards and handing off to an Operations Team for ongoing support. This role will be flexible and may require extended operational support.
You will be successful in this role if you have:
Regular duties may include setting up administrator and service accounts, maintaining system documentation, tuning system performance, installing system wide software and validating and implementing critical system patches and system upgrades.
Responsible for supporting the functionality and efficiency of Linux and Unix Operating System.
Lead teams in the delivery of second and/or third level remote hardware and software/OS support services to clients to resolve product use and multi-product/platform problems and questions relating to enterprise systems, networks and application software, as well as desktop applications.
Single point of Contact and escalation point of contact for L3 resolutions and issues for all the assigned client deliveries.
Act as L3 support expert for the L1 and L2 teams
Responsible to identify and automate the regular server support routines based on client requirement and infrastructure requirements.
Responsible for teams to deliver of daily steady state tasks such as user administration, monitoring of servers, and monitoring antivirus updates, daily proactive health checks .
Responsible to lead and resolve major infrastructure outages.
Responsible to perform RCAs
Responsible for define proactive Service improvement plans, execute and deliver with the Steady State delivery teams.
Perform daily checks on servers, analyze logs.
Conduct performance tuning of servers.
Conduct incident investigation. Conduct detailed troubleshooting of incidents and upgradation and provide technical solutions to a wide range of difficult problems.
Resolve well defined incidents using documented procedures.
Responsible for Peer-review and approval of each and every infrastructure change requests IM Plan, Backout plan and performing Impact Analysis before any change is approved in the ITSM tool. Take lead or directly take care of complex infrastructure change requests.
Recommend corrections in current client environment.
Relay alerts and situation status information to both client and Unisys management.
Provide referrals and/or dispatches to other service providers to ensure that the client’s service level and technical requirements are met.
Prepare, approve, and coordinate the implementation of technical documentation and ensure that technical and customer documentation is current and complete.
Suggest, develop and conduct user training, technical training and orientation.
Identify and perform a variety of independent analysis and problem resolution assignments.
Define approaches and provide extensive business and/or technical expertise to attain objectives.
Interact with clients in person or telephone.
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