– 1-2 Year experience with technical support, software services
– experience working in a highly technical environment, interacting with customers and exceptional communication skills.
– Demonstrated ability to coach and mentor other support engineers to grow their technical and troubleshooting skills.
– Passion for providing legendary service to our Small, Medium and Enterprise Business customers
– Ability to diagnose and fix technical issues in a timely manner and help customers get the most out of their software investment.
– Proven ability to deescalate difficult situations with customers, while multi-tasking between tickets and managing your team
– Excellent written communication skills with the ability to explain complex topics in easily understood, concise language [English] over email, phone or screen-shares
Job Type: Full-time
Salary: ₹12,198.53 – ₹39,475.41 per month
Benefits:
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