Responsibilities
Position Requirements
Skills
Interpersonal Skills
Education/ Experience
Bachelor’s degree in Computer Science or related field or 10 years Service Desk Management experience including incident management systems required.
ITIL Foundation certification is a plus
3-5 years supervisory experience required.
Demonstrated ability to lead teams, gain consensus, and move teams toward a shared vision.
Experience managing a ticketing system such as Samanage, Service-Now, or Remedy
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