Provide general end-user IT support to employees and contractors over the IT ticketing system
Provide clear instruction, help and support, and be responsible for what new employees feel, see and hear when introduced to their IT equipment and support
Build, set up and configure the appropriate equipment required by both new starters and existing employees as required for them to do their jobs
Maintain the business relationship with local vendors
Take ownership of project-based tasks
Manage corporate PCs/MACs (IT asset control, diagnosis, and repair, coordinating warranty repairs, organizing hardware shipment with the local vendors)
Provide local IT support for employees primarily in India as well as other APAC countries
Distribute hardware and create user accounts for new employees
Be responsible for account deactivations for terminated users
Maintain IT asset data (serial numbers, software keys, locations, etc.)
Facilitate shipping, recycling, and disposal of computers, peripherals
Requirements
Degree or Certificate with emphasis on Computer Science, MIS, or equivalent IT experience
Team player
Fluent or native communication skills in English
Eligibility to work in India
Nice to Have
Work experience in providing end-users with IT support
Work experience in IT helpdesk
ITIL v3/v4
IT related certifications such as CCNA, CCNP, CMNO, ECMS1, ECMS2, MCSA, MCSE, LPIC1, or LPIC-2
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
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