We are looking for competent individual who will be part of Tech team.
Responsibilities
Interact with the Velocity customers via phone, email or video conference and by demonstrating the highest level of urgency, resolve customer issues in a timely manner.
Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.
Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations
Be an Owner and respond to internal inquiries related to Velocity systems, products and processes. Interact with multiple third-party vendors to resolve the issues
Understand the technical application of the Velocity suite of products and services
Partner with Customer Success, Sales, Engineering and Product teams to resolve sophisticated problems with potentially costly and far-reaching consequences
Requirements and Skills
3+ years of relevant experience in Customer Success
Have an understanding of web applications, REST APIs, DB Systems
Experience with JavaScript, Ruby, Perl, or Python programming
Past experience of using tools like Postman, Kibanna
Strong analytical and problem solving skills.
Strong debugging skills. Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.
About Us
We are a VC funded fintech startup based in Bangalore with the audacious goal of building the future of business financing. The founders are IITB and IIMA alumni with past experience at McKinsey, Elevation Capital (previously SAIF Partners), Taskbob, Acko and Hackerrank. We are growing rapidly and looking to build a strong team to join us in this journey. We promise:
An exciting work environment
Non-hierarchical, Performance Driven Culture
Rapid Growth and Learning Opportunity
Competitive Salary
Comprehensive Medical Insurance Coverage
Significant ESOPs under an Employee Friendly ESOP Policy
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