VENTEX TECHNO SOLUTIONS Looking for Technical Support at Andhra Pradesh Full Time

We deliver service and solutions to customers both internally and externally, meaning there’s widespread opportunity to learn, advance and take your career in many different directions. Our success is directly linked to the solid relations between our company, employees, and customers. VENTEX Employees are passionate about the services they provide for our customers.

We look for people who have these qualities:
Integrity

Motivation

Team spirit

Innovation

Location: Hyderabad, Andhra Pradesh

Position Summary

This position provides responsive Technical Support to customers in solving product functionality problems in a 24 x 7 environment.

Responsibilities

Respond to customer telephone and email queries; guide customer through necessary steps to resolution of issues

Investigate and resolve hardware and software incidents; determine likely cause, recommend corrective action, and if appropriate, implement corrective action

Resolve, forward, or escalate customer issues as required

Review urgent incidents with support staff to insure appropriate steps are taken to resolve situation in a timely manner

Keep customers informed of problem resolutions

Maintain incident status and resolution records

Interface with Software Development and Quality Assurance teams on reliability and maintenance matters

Make recommendations regarding technical support procedures

Monitor systems and resolve issues pro-actively

Provide PC and network support and administration to internal user base

Develop procedural and diagnostic documentation

Install tested upgrades on customer and production environments

Other Technical Support related tasks as assigned

Qualifications

Must be able to available 24 hours (weekends included)

Must be proficient with the operation and support of Linux OS

Service oriented and solution driven with strong problem investigation skills

Working experience in a team support environment

Successful completion any degree or diploma in computer science or technology (or equivalent)

Ability to work independently, prioritize, and communicate effectively

Working knowledge of web-based solutions

Experience with TCP/IP, addressing, wired and wireless routing as well as communication protocols

Proficiency with operation and support of MicroSoft Windows Operating System all versions

Experience with shell scripting, databases, remote desktop solutions, printer configurations, and Cisco products is a definite asset

How to Apply

Candidates who are interested in joining the VENTEX team are invited to submit their resume and cover letter, highlighting their work experiences and skills via email to [email protected]. We thank all applicants for applying. Only selected applicants will be contacted.