Vertices technologies & solutions Ltd Looking for Technical Support Engineer (L2) at Bengaluru, Karnataka Full Time

L2 technical support ( Cloud support )

Should have good documentation skills.

· Receives and handles requests for service, following agreed procedures.

· Promptly allocates calls as appropriate.

· Log’s incidents and service requests and maintains relevant records:

· Identifies and classifies incident types and service interruptions

· Records incidents categorize them by symptom and resolution

· Acts under guidance to record and track reliability data for services.

· Should be able to handle L2 SD support tickets.

· Have a basic knowledge of Azure IOT and network.

· Good to have Manufacturing domain knowledge

Should be comfortable working in night shift as well, Initial 6 months’ work to be done on 9×5 shift post which night shift could be applicable

Job Type: Full-time

Salary: From ₹300,000.00 per year

Schedule:

• Day shift
• Flexible shift
• Rotational shift

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Technical support: 3 years (Preferred)
• Cloud Support Azure/IOT: 1 year (Preferred)
• Manufacturing domain knowledge: 1 year (Preferred)
• L2 SD support tickets.: 2 years (Preferred)

Expected Start Date: 01/06/2022