Vigyanlabs Innovations Private Limited Hiring For Technical Support Engineer at Mumbai City Full Time

Responsibilities

Research and identify work arounds / potential quick fixes to problem in a self learning self driven manner
Diagnose and troubleshoot technical issues
Ask customers targeted questions to quickly understand the root of the problem
Track issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams
Provide prompt and accurate feedback to customers
Refer to internal teams or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure the deployed software is fully functional and satisfactory
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals