VY Tech Solutions Private Limited Looking for Technical support(Voice) at Hyderabad, Telangana Full Time

• Must have excellent communication Skills.
• Supporting North American customers(VOICE) contacting for technical assistance with computers on calls.

Skills : Basic knowledge in Hardware Troubleshooting,

Basic knowledge in Windows operating system troubleshooting,

Basic knowledge of software/drivers / logical understanding of troubleshooting process.

· Track unresolved issues through to resolution, within agreed time limits

· Properly escalate and follow up unresolved issues to appropriate internal teams.

· Ensure all issues are properly logged.

· Prioritize and manage several open issues at one time.

· The ability to think logically.

· Strong customer focus.

· Respond quickly to customer requests/needs to maintain a high level of customer satisfaction.

· Maintain individual performance towards client KPI’s.

Job Types: Full-time, Fresher, Regular / Permanent

Salary: From ₹15,000.00 per month

Schedule:

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

Expected Start Date: 10/01/2023