Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Technology Solutions Group, BU Teams, Different Infrastructureteams
Understanding requirements, planning and status updates,maintenance and back up, issue resolution etc.
IRMC, QA
Guidance on risk mitigation and quality standards
External
Clients
Understanding requirements, planning and status updates,maintenance and back up, issue resolution etc.
Vendors/ Manufacturers
Development and deployment of platforms, applications, databasesetc.
Display
Lists the competencies required to perform this role effectively:
Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well.
Expert
Applies the competency in all situations and is serves as a guideto others as well.
Master
Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization.
Deliver
No.
Performance Parameter
Measure
Operations of the tower
SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
New projects
Timely delivery
Avoid unauthorised changes
No formal escalations
Microsoft Exchange Server Admin
Requirements: ● Experience of minimum 8 years ● Experience on project management tools like Jira etc ● Should have minimum...
Apply For This JobKey Responsibilities: Desk setup, monitor set-up Support new hire on-boarding, Support off-boarding process, support projects such as laptop replacement Asset...
Apply For This JobDear Candidate, Greetings from Poornam Technologies Pvt Ltd..! Currently we have openings for “Technical Support Engineer” Position. in Tirupati Location....
Apply For This JobAbout this opportunity The ICT Engineer plans and operates the software and hardware solutions for the internal Ericsson users. They...
Apply For This JobWorking knowledge in various network products such as Bluecoat proxy/ Packet shaper, Cisco IP Telephony, Cisco ACS, Aruba WLAN is...
Apply For This JobL2 Technical Support provides advanced technical assistance to customers, including diagnosing and resolving complex hardware and software issues. They must...
Apply For This Job