· Should have an understanding and have thorough knowledge software in hospital. (HIMS, LIS, Tally, PACS, etc.)

· Responsible for supporting hospital staff for the above mentioned software in terms of training, issues and installation.

· Ask customers targeted questions to quickly understand the root of the problem.

· Prioritize and manage several open issues at one time.

· Research and identify solutions to software issues.

· Maintain the security and masters of the HIMS.

· Preventively check the software for positive and negative test cases and prepare the report.

· Point out the issues in software coordinate with respective software team either via phone, email or chat until they have solved the issue.

· Provide prompt and accurate feedback to hospital employees.

· Maintain all the technical issue documentation and steps taken to resolve it.

· Implement the changes (for the corrections or new requirements) in the software and test them before handing it over to hospital staff.

· Follow up with hospital staff to ensure that the software is fully functional after troubleshooting.

· Prepare reports as and when requested by other departments and management.

· Create technical documentation and manuals of the software and processes.

· Maintain all IT information confidential.

· Ensure taking daily back-up of HMIS & Store at remote place.

Job Type: Full-time

Salary: ₹20,000.00 – ₹30,000.00 per month

Benefits:

Schedule:

Supplemental Pay:

COVID-19 considerations:
Yes. We have vaccinated all our staff. Wearing mask is mandatory for staff & patient.

Ability to commute/relocate:

Pune, Pune – 411028, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

WMF’s Villoo Poonawalla Memorial Hospital Looking for IT Executive / Senior Executive at Pune, Maharashtra Full Time

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