Wolters Kluwer Looking for IT Security Manager (Identity and Access Management Operations Lead) at Pune, Maharashtra Full Time

As the IAM Operations Lead, you will mentor and lead a team of information security professionals and be accountable for implementing managing operations activities and standards operating procedures to secure access to systems and information at WK. In this role, you will be required to demonstrate proficiency in identity and access concepts as they pertain to every area of security management. Your role will also include interfacing with other business leaders and subject matter experts throughout the organization, leading the IAM operations team, responding to 3rd party audits, internal audits, and interfacing with internal business unit IT representatives on global information security initiatives and compliance tasks and projects.

Responsibilities:
Lead IAM operations team members and deliver operational excellence

Participate in the review and design of IAM solutions to ensure appropriate controls and tools are selected and operationalized

Build operational support and adoption of new IAM solutions

Demonstrate experience engineering and operations of CyberArk PAS technology in a cloud environment

Demonstrate experience engineering and operations of Single Sign On technology in a cloud environment

Lead projects and initiatives working with IAM leads, IAM team members, other architectural, development and engineering teams, service owners, and business stakeholders to provide consensus-based enterprise IAM solutions that are scalable and adaptable with the ever-changing business needs and industry demands.

Provide operational requirements to IAM projects and strategic initiatives related to enhancements and evolution of IAM services.

Operational

Lead the ongoing operations and enhancements of IAM solutions

Lead the day-to-day operations of the IAM solutions and services

Lead a globally distributed operational team

Lead the identification of service improvement opportunities

Participate in design activities and requirement gathering to ensure operational perspective provided

Define IAM Operations service levels and service metrics

Monitor the Service ticketing system and work with team members to resolve tickets that are out of SLA

Lead response activities including working with team members on service restoration activities

Lead root cause analysis and prepare leadership reports on incidents, resolution, and root cause

Participate in planned change and other maintenance activities

Participate in a 24x7x365 on-call

Actively manage incidents raised by business unites and escalation (as needed)

Maintain SLA’s by resolving incidents and service requests in a timely fashion

Develop and maintains documentation of key operational processes

Participate in audits and other compliance assessment activities

Relationship Management

Mentor and develop IAM team members

Actively engage and build a network with many teams across the globe including:

Global IAM team leads and team members

Global Technology and Infrastructure teams

Job Qualifications :
Bachelor’s Degree in Computer Science/MIS or equivalent

8+ years of total experience in Information Technology

3+ years in professional services with focus on identity and access management (IAM)

2+ years of CyberArk PAS engineering and operations experience

2+ years of Single Sign On engineering and operations experience

People management in projects, and direct reports in a matrixed environment

An ability to motivate and manage information security staff supporting the organization’s goals

An ability to cultivate and build collaborative working relationships with a broad range of enterprise stakeholders

An ability to develop consensus in support of organizational goals, both within and outside of the security organization

A well-developed understanding of and appreciation for business needs and a commitment to delivering high-quality, prompt, and efficient service to the business

An ability to effectively influence others to modify their opinions, plans, or behaviors

An ability to communicate complex and technical issues to diverse audiences, orally and in writing, in an easily-understood, authoritative, and actionable manner

Flexible working hours to support a global operation

Understanding of security in cloud environments and a demonstrated understanding of the technical aspects of information security, such as network security, infrastructure security, and application security

Understanding information security & compliance requirements, standards, and regulations

Excellent understanding of project management principles.

Ability to set and manage priorities judiciously.

Exceptionally self-motivated with a superior analytical, evaluative, and problem-solving abilities.

Ability to motivate in a team-oriented, collaborative environment.

Strong understanding of security requirements in the application development life cycle

Strong project management in a very fast paced, complex, and demanding environment

Knowledge of computer networks, hardware, operating systems, and software including understanding of application and patch development