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Software Developer
WovV Technologies (Division of Techno compass consulting Pvt Ltd) Hiring For Technical Support Executive | Pune (Fresher’s also Can apply) at Pune Full Time
Job Description
Job Description – Technical Support Executive
Location: Pune
Experience: 0-3 Years (Fresher’s can apply as well)
Key Roles and Responsibilities:
- Mall Onsite Technical Support Executive will work with the Service Delivery Managers to support Software implementation and operation.
- Software is used by a location (mall, foodcourt, airport, etc. ) to capture automated daily sales data from all outlets present in the location
- Candidate will be doing the follow-ups, monitoring, and new integrations
- New integration-related activities include
- Coordinate with brands and set up slots for utility installation/upgrade
- Ensure the system requirements are present for smooth installation
- Install our software/utility by connecting with brand teams
- Coordination & follow-ups with the retailers towards(New Brand integration) ADSR LIVE
- Monitoring software data includes
- Ensuring Availability of accurate sales data for brands
- Daily coordination for getting the resolutions on time and timely updating of ADSR data
- Sales data collection and upload on the portal for select brands
- Analysis of missing data with appropriate reasons on a daily basis
- Conduct periodic audits and report findings of the audits
- Assist in root cause analysis of audit findings
- Seek clarification with the Tenants / Concessionaires for data captured but not reflected in the bill-wise report
- Monitor brand status and correctness of overall data
- Providing timely support and troubleshooting to the Malls/retailers/Project team
- Identify and provide inputs on unique (or) recurring project problems
- Update and maintain a knowledge base of all tickets and issues
- Training team on ADSR process, applications & tools
- Handle First Level Escalations
- Develop, support, facilitate, and implement a number of projects of moderate, diversity and complexity.
- Identify and monitor project risks through a proactive approach to projects
- Daily new live brands (PRE LIVE) huddle call to be conducted with the mall team
- Contribute to weekly project huddle calls with SDM
Requirements:
- Knowledge of project-related information, viz., IIS, FTP, SFTP, Firewall, Antivirus, Cloud Server, Routers, and switches.
- Knowledge of software installation through remote connection tools and PoS understanding is a must
- MIS Reporting experience
- Querying / SQL language is a big plus.
- Experience in a similar role or retail operations experience will be preferred
- Preferable – Experience with Point of Sales (POS) systems/applications.
- Able to work independently and efficiently to meet deadlines.
- Ability to Analyze, Research, and solve Technical and project-related problems.
- Able to promptly answer & support related Phone calls & Emails.
- Self-motivated, Detail-oriented, organized & Self Driven
- Understanding of Helpdesk Store Support / proven track record and ability to supervise.
- Understanding of Store Infrastructure (basic or advanced)
- Knowledge of databases and network environments is a plus.
- Previous customer service or support and/or basic technical experience required.
- Excellent verbal and written communication skills and interpersonal skills required
- Experience in providing support as a helpdesk for Software / Hardware / Networking domain
- Min 1 years of experience in POS Training/implementation and/or support roles ( Preferred )
- Experience with traditional and/or cloud-based PoS in India is required (eg: Go Frugal, Petpooja, Posist, Navision, HDPoS, etc. )
- Courteous and professional phone manners, demeanor, and attitude are essential.
