Position: Technical Support Executive
Location: Mohali
Shift: Night Shift (PST Timings)
Experience: 2-3 years
Notice Period: Immediate Joiner / 30-day notice period
Job Description:
We are seeking a highly motivated Technical Support Executive with 2-3 years of experience in supporting ERP software. The ideal candidate will work a night shift and must have a 30-day notice period or be an immediate joiner.
Responsibilities:
● Provide technical support to customers via tickets, email, and Zoom meetings.
● Troubleshoot and resolve software related issues in a timely manner
● Log and track customer issues in a ticketing system
● Ensure customer satisfaction by following up on open issues and keeping customers
informed of progress
● Collaborate with development and QA teams to resolve customer issues
● Continuously improve knowledge of the ERP software and stay current with industry
developments
Requirements:
● 2-3 years of experience in technical support for ERP software
● Strong problem-solving skills
● Excellent communication skills, both written and verbal
● Ability to work in a fast-paced environment and handle multiple tasks simultaneously
● Ability to work in a night shift
If you are an energetic, self-motivated, and detail-oriented individual with a passion forproviding excellent customer service, please submit your resume for consideration.
We offer competitive salary packages, a supportive work environment, and opportunities for growth and advancement. If you are a technical support professional with a passion for helping customers, we encourage you to apply for this Position.
Job Types: Full-time, Regular / Permanent
Salary: ₹300,000.00 – ₹700,000.00 per year
Benefits:
Day range:
Shift:
Ability to commute/relocate:
Experience:
Shift availability:
Speak with the employer
+91 9729573309
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