Yash Technologies Looking for Consultant- Global Service Desk at Pune, Maharashtra Full Time

Location:
Pune, MH, IN

We are looking forward to hire Global Service Desk Consultant, who thrives on challenges and desires to make a real difference in the business world. With an environment of extraordinary innovation and unprecedented growth, this is an exciting opportunity for a self-starter who enjoys working in a fast-paced, quality-oriented, and team environment.

You are required to have skills in the following areas.

Excellent spoken English

Good-written English Keyboard typing

A typing speed that exceeds 200 characters per minute.

Good at taking multiple chats Technical skills

First-hand experience using industry-standard ticketing systems, like Heat, Remedy, LANDesk, etc.

Extensive hands-on experience with the latest Microsoft products.

Hands-on experience with computer hardware.

Basic IT Security knowledge.

Ability to read, understand and follow technical documentation, routines, and processes. Personal Skills

Good analytical, investigational, and troubleshooting skills.

Have the skills to manage stakeholders.

Multitasking, having the ability to perform several tasks at the same time. Commitment and drive

Business-focused.

Self-motivated and drive issues independently.

Taking responsibility to keep updated and informed about GSD information.

Results-oriented & concluding work ethic to always deliver on-time, on-scope and on-budget Personality

Service-minded and flexible.

Passionate to learn new things.

Team player with natural talent in working with people.

Can work under pressure and manage stressful situations confidently & effectively.

Good awareness and appreciation of social and cultural differences

Structured and organized. Ability to handle work tasks in a structured way, finalizing the tasks at hand to enable good control.

A reliable and analytical person who always takes accountability/responsibility. VALUE ADDING EXPERIENCES & SKILLS: Skills

ITIL v3.0 Foundation

Microsoft certifications Experience

Provided support using phone, chat, and remote control.

Worked in a global, multicultural environment

Responsibilities: Activity

Provide IT support for users’ IT environment remotely via phone, chat, and/or using remote assistance tools.

Identify incidents that might be potential problems according to the problem management process.

Receives and prioritizes issues and forwards using appropriate escalation procedures

Collaborate with global and local support teams.

Train and inform users promoting them to be self-sufficient.

Update documentation / shared information on the service desk web portal. Responsibilities

Comply with and promote Tetra Pak recommended processes and standards.

Solve tickets according to ticket handling documents.

Strive to solve tickets according to SLA and KPIs.

Act as a team player.