zeotap Looking for Technical Support Engineer – Intern at Bengaluru, Karnataka Full Time

Zeotap is the next-generation Customer Data Platform. It empowers brands to unify, enhance and activate customer data in a cookieless future, all while putting consumer privacy and compliance front-and-centre. Recognised by Gartner as a “Cool Vendor”, Zeotap works with over 80 of the world’s top 100 brands, including P&G, Nestlé and Virgin Media. It is also the founding member of ID+, a universal marketing ID initiative.

Zeotap is expanding its SAAS product suites branded as Customer Intelligence Platform consisting of an integrated product suite for Customer data collection, ID resolution, Predictive Analytics, Audience management and Activation.

Our ideal candidate will be passionate about helping our enterprise customers and business teams across the globe, enjoy resolving problems, identifying root causes of issues, and thrive in a team environment. The hired person would be responsible for end-to-end ticket resolution and communication with the customers and other stakeholders within the SLA, escalations to the internal teams based on SOPs, creation of internal knowledge based articles and perform engineering support activities as and when required.

This is a paid internship for 6 months with a possibility of conversion to a full time job and we are looking for immediate joiners.

Responsibilities:
You manage a queue of functional and technical support tickets on CRM (Salesforce) within the defined SLAs.

You prioritise issues based on severity and customer impact

You are responsible for raising product bugs, customer feedback and feature requests to relevant teams via email and JIRA.

You get to work on challenging projects spanning across one or many of our product modules

You have a manager/mentor who will help you identify project goals, inspire and mentor you, and support your learning and professional development

You get to experience working in the technical operations function of a fast-paced dynamic organisation

You get to learn about our complete tech stack and everything else that goes behind building world-class SAAS products.

Requirements:
Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field

Ability to identify and articulate the right set of problems, think through all possible solutions, and execute the most relevant one

Ability to work with agility in an ever-changing dynamic environment

Quick learner and self-starter

Good interpersonal skills to collaborate and influence across teams and functions

Excellent verbal and written communication skills (English)

Willing to work during EU hours

Potential Learning during Internship:
Understanding of salesforce workflows and JIRA workflows

Strong debugging and root cause analysis skills for data intensive products

Hands on experience with big data technologies like Bigquery and intermediate to complex SQL analysis queries

Hands on with Google Cloud Platform

Customer facing experience and communication skills when interacting with them

Good understanding of how a petabyte scale big data service is built end-to-end

Free certifications on Google Cloud stack – provided you complete the coursework.

Zeotap welcomes all – we are equal employment opportunity & affirmative action employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Interested in joining us?

We look forward to hearing from you!