Position: Service Desk Analyst Location: Navi Mumbai
Reporting to IT Manager – Service Desk & Systems
Position Description/Responsibilities:
and escalate when appropriate
Qualifications/Requirements:
Position requires skills in the following areas as appropriate:
Experience in using helpdesk ticketing system
Good knowledge of ITIL based Incident/Change/Problem management
High level written and verbal communication skills (English)
Strong skills and ability to troubleshoot issues quickly and find solutions to solving them independently
in a timely manner
Exhibit good general computer knowledge in hardware, software, Networking, Microsoft and other
applications
Strong project management skills, including experience interacting with employees at every level of the
organization
Great knowledge of IT processes and willingness to constantly update knowledge
Inbuilt ability to multi-task, working on more than one issue simultaneously
Must be flexible to work in rotating shifts
Shift timings (Rotating basis) :
IT – 12noon to 9pm IST
IT A – 1 pm to 10 pm IST
IT B – 2 pm to 11 pm IST
IT C – 11 pm to 8 am IST
Other Qualifications:
direction (both oral and written) positively
vague. Maintains confidentiality
Job Type: Full-time
Salary: Up to ₹600,000.00 per year
Schedule:
Application Question(s):
Education:
Experience:
Speak with the employer
+91 9324135640
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