Assistant Manager – Service Desk
Location:
Chennai, TN, IN, 600116
Req ID 44735 | GBS Chennai, India
Your Tasks:
Incidents treatment of external Transics Customers via Mail / Phone in English.
You will be working for the Service Desk team of 35 colleagues in an international environment. Together, you are responsible of the first- and second-line support for our customers.
Interact with customers & colleagues from different nationalities and continents
Solution-oriented, analytical level of thinking, accurate and stress-resistant
Clarify customer needs within the organization.
Your Profile:
Any graduate with 4-6 years of experience in Technical Helpdesk/Service desk
Focus on Transics Software Support.
Good communication skills and a customer- and service-oriented approach
Customer focus and ability to communicate to customers in crisis situations
Record and document the analyses and provided solutions in the Ticketing system.
Be part of our ZF team as Assistant Manager – Service Desk and apply now!
Contact
Abdul Rahim J
DIVERSITY COMMITMENT:
Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice.
With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility.
Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran
Our Commitment to Diversity
ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Job Segment: Service Desk, Service Manager, Assistant Manager, Equity, Information Technology, Customer Service, Management, Technology, Finance
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