Server level technical skills: server builds and administration, setup, and support, virtual environment administration
Document partner interaction, troubleshooting, and results in a clear and concise manner
Engages in the application of systems analysis of hardware or software for best practices per technical documentation, and provides solutions based on the diagnosis of the problem
Analyze, test, and modify partner and end-user customers computer systems based upon their unique design specifications and/or computing environment
Interact with partners and end-users to provide support via phone, ticket system, and chat and answer user inquiries regarding the system.
Meet posted metrics for performance.
Ability to effectively communicate through phone, chat, and email is required
Ø Monitor & maintaining IT Helpdesk OR Ticket Raising System timely & Permanent solution. Ø Support & troubleshooting for Windows,...
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