Log In
Sign Up
Software Developer
Zimmer Biomet Looking for IT Team Lead at Gurgaon, Haryana Full Time
Requisition Number
APAC04924
Employment Type
Full-time
Location
Gurgaon
Job Summary
This position has two core functions, the first function is a team leader role taking the responsibility of training, supporting and coaching IT technicians across the Asia Pacific region.
The position will act as a single point of contact to co-ordinate and ensure global IT service management processes, standards and policies are being followed.
Additionally, the position will be accountable for ensuring service level agreements are met and will generate and provide weekly reporting of key performance indicators (KPI’s).
In it’s second function, the position will be supporting local IT activities for Zimmer Biomet India.
This includes the day to day management of its IT assets and efficient and effective IT support for its users.
The position is expected to provide professional solutions for complex IT problems and support global IT project deployments and standards.
Principal Duties and Responsibilities
20% Provide on-going technical training, support & coaching to external IT service delivery partners
10% Maintain & manage contracts and relationships with external IT service delivery partners
10% Monitor & manage weekly KPI reporting as it relates to end user computing teams across APEJ
10% Ensure data integrity of the asset management system (AMDB) for end user computing devices
10% Act as a final escalation point for complex IT problems relating to end user computing device
10% Support & assist in the technical management of the end user computing & infrastructure environment
10% Partner with BRM’s to develop strategies, roadmaps, and high-level solutions to support business outcomes
10% Ensure IT Hardware is fit for purpose (manage and maintain replacements, repairs, and spares) 10% Support global IT project deployments & standards
Education/Experience Requirements
APAC04924
Employment Type
Full-time
Location
Gurgaon
Job Summary
This position has two core functions, the first function is a team leader role taking the responsibility of training, supporting and coaching IT technicians across the Asia Pacific region.
The position will act as a single point of contact to co-ordinate and ensure global IT service management processes, standards and policies are being followed.
Additionally, the position will be accountable for ensuring service level agreements are met and will generate and provide weekly reporting of key performance indicators (KPI’s).
In it’s second function, the position will be supporting local IT activities for Zimmer Biomet India.
This includes the day to day management of its IT assets and efficient and effective IT support for its users.
The position is expected to provide professional solutions for complex IT problems and support global IT project deployments and standards.
Principal Duties and Responsibilities
20% Provide on-going technical training, support & coaching to external IT service delivery partners
10% Maintain & manage contracts and relationships with external IT service delivery partners
10% Monitor & manage weekly KPI reporting as it relates to end user computing teams across APEJ
10% Ensure data integrity of the asset management system (AMDB) for end user computing devices
10% Act as a final escalation point for complex IT problems relating to end user computing device
10% Support & assist in the technical management of the end user computing & infrastructure environment
10% Partner with BRM’s to develop strategies, roadmaps, and high-level solutions to support business outcomes
10% Ensure IT Hardware is fit for purpose (manage and maintain replacements, repairs, and spares) 10% Support global IT project deployments & standards
Education/Experience Requirements
- Degree in Information Systems or Computer Science, or equivalent experience, is required.
- ITIL v4 Foundation Training.
- Expert knowledge of project management frameworks (PMP, PRINCE2)
- Expert knowledge of laptop/desktop setups and common desktop PC applications
- Expert knowledge of mobile devices.
- Expert knowledge of Windows Operations Systems
- Strong experience in troubleshooting network issues such as firewall, DHCP and DNS settings.
- Sound understanding of Windows Server Infrastructure.
- Sound understanding of CISCO Network Infrastructure.
- Strong experience in Helpdesk Incident Management Tools & working within an ITSM Environment.
Language Requirements • Ability to communicate in a clear and concise manner Strong English skills both orally and in written form
Travel Requirements
Some domestic and international travel may be required
