Zinnia Looking for Senior Software Support Engineer at Pune, Maharashtra, India Full Time

Building on its rich heritage, Zinnia is transforming the way life and annuity products are created, sold, and administered – from lead to origination to claims – through Zinnia Open Insurance. We’re addressing the new realities of the marketplace, and we understand what consumers want and deserve: a great experience from the moment they consider these products until their policies pay out.

Zinnia Open Insurance is advanced data-driven technology that accelerates innovation, enables unrivaled speed-to-market, deepens relationships with policyholders, and empowers better risk-based outcomes. Open transforms the end-to-end experience to make everything faster, more transparent, and more collaborative for consumers, carriers, and advisors. Zinnia is a new tech company, but we’re not new to insurance. We’re L&A experts and technology innovators building Open Insurance to power exceptional experiences that evolve ahead of the marketplace. We’re Zinnia. And we’re Open. Join us, and experience Life, More Open.

WHO YOU ARE:

Sr. Software Support Engineers with expertise in job scheduling tools and cycle management to join our team. In this role, you will be responsible for providing technical support and troubleshooting assistance to our customers using UC4 Automic software. The ideal candidate should have a strong background in job scheduling tools, Python, API integration, database SQL, reporting, ETL/ELT, and Oracle knowledge. Experience with UC4 Automic is highly preferred. Additionally, the candidate must be willing to work in shifts to provide round-the-clock support to our global customer base.

WHAT YOU’LL DO:

• Provide technical support to customers using job scheduling tools and cycle management.
• Troubleshoot and resolve software issues reported by customers in a timely manner.
• Collaborate with the development team to escalate and resolve complex technical problems.
• Assist customers in configuring and optimizing job scheduling workflows and processes.
• Develop and maintain automation scripts using the job scheduling tool, preferably UC4 Automic scripting language.
• Integrate the job scheduling tool with external systems and APIs.
• Conduct system performance analysis and recommend improvements.
• Document and communicate solutions to both technical and non-technical stakeholders.

WHAT YOU’LL NEED:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Should have 5-7 years IT experience with not less than 4 years of strong expertise as a Software Support Engineer or similar role.
• Strong knowledge of job scheduling tool software and cycle management.
• Proficiency in job scheduling tool scripting, preferably UC4 Automic scripting for workflow automation.
• Solid understanding of the Python programming language.
• Experience with API integration and working with RESTful APIs.
• Familiarity with database concepts and hands-on experience with SQL and Oracle.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team-oriented environment.
• Flexibility to work in one of the shifts to provide round-the-clock support.

BONUS POINTS:

• Experience with UC4 Automic scripting and other automation and scheduling tools.
• Experience with ETL/ELT processes.
• Knowledge of Informatica or SSIS for data integration and transformation.
• Familiarity with data warehousing concepts and practices.
• Understanding of data quality and data governance principles.
• Experience in cloud-based environments and technologies.

WHAT’S IN IT FOR YOU?

Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, incentive/bonus opportunity and so much more. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website.