Responsibilities:
Respond to technical queries from customers and channel partners over phone, email and remote sessions
Identify and help resolve issues faced by customers with in-field deployments
Provide installation support for new deployments when required, both remotely and on-site
Travel to customer site, when required, to triage issues and assist in deployment
Work with Zoapi Engineering team to identify critical issues in the product
Resolve software and hardware defects with Zoapi hardware units
Assembling and Installing new Zoapi devices
Demonstrate new Zoapi features to customers and channel partners. Assist sales by providing technical solutions to customer requirements
Manage and Track issue tickets to closure
Basic Qualifications:
College/University degree
2 -3 years of Audio-Visual or IT experience in a technical support role
Able to communicate effectively with customers, distributor, partners and consultants. Should be proficient in English and Hindi
Disciplined and organized
Ability to take on a multitude of tasks, assignments, and responsibilities
Preferred Qualifications:
Experience with administering Office 365 and Google Workplace portfolio products
Experience with installing, maintaining, administration, and repair of Windows-based OS and allied products
Experience with administrating and deploying Video Conferencing and AV products from OEMs like Polycom, Cisco, Logitech, Zoom, etc
Interested candidates can mail their CVs to [email protected]
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