Zobble Solutions Pvt Ltd Looking for Urgent opening for Technical Support Executive |6 days working |WFO at Mumbai, Maharashtra Full Time

Job Description:-

1. Research and identify solutions to software application issues.

2. Diagnose and troubleshoot product related issues, including account setup.

3. Ask customers targeted questions to quickly understand the root of the problem.

4. Track LMS Application issues through to resolution, within agreed time limits.

5. Talk with clients through a series of actions, either via phone, email or chat until the product/application issue is solved.

6. Properly escalate unresolved issues to appropriate internal teams.

7. Provide prompt and accurate feedback to customers.

8. Refer to internal database or external resources to provide accurate tech solutions.

9. Ensure all issues are properly logged.

10. Prioritize and manage several open issues at one time.

11. Follow up with clients to ensure their applications are fully functional after troubleshooting.

12. Prepare accurate and timely reports.

13. Document technical knowledge in the form of notes and manuals.

Maintain jovial relationships with clients.

Job Type: Full-time

Salary: ₹30,000.00 – ₹60,000.00 per month

Benefits:

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Language: