ZoomInfo Technologies LLC Looking for at Chennai, Tamil Nadu Full Time

At ZoomInfo we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. If you are collaborative, take initiative, and get stuff done we want to talk to you! We have high aspirations for the company and are looking for the right people to help fulfill the dream. We strive to continually improve every aspect of the company and use cutting-edge technologies and processes to delight our customers and rapidly increase revenues.

ZoomInfo is looking for a highly skilled, experienced, and motivated IT Support Engineer II to grow the Information Technology team. The IT Support Engineer will be responsible for providing Corporate IT support for the company. You will interact daily with employees at all levels of the organization.

This individual will join the global Corporate IT team of a rapidly expanding organization with global locations. The ideal candidate is an experienced practitioner who is goal-oriented and strives to exceed expectations.

Responsibilities

Ability to resolve issues related to printing, desktop hardware, and connectivity issues

Support sites remotely, and onsite as needed and assist in managing other technologies

Ability to work with a ticketing system and provide quality updates to internal customers and internal teams.

Ability to troubleshoot/resolve issues in a timely manner

Follow standard help desk procedures and recommend changes for continuous improvement.

Install, make changes and repair computer hardware and software

Follow-up with employees to ensure issues are resolved

Provide employee customer assistance

Identify and escalate situations requiring urgent attention, redirecting problems to appropriate resource

Log all help desk interactions

Expand our ever improving automated helpdesk BOT system

Working across time zones

Responding to crisis situations in a timely manner

Meeting team performance requirements

Core skills

Problem-solving

Customer service orientation

Team interaction

Attention to detail

Adaptability

Quick learner, thorough, accurate, organized, and productive, exercising extreme attention to detail

Comfortable working in a fast-paced environment

Must be highly motivated with the ability to self-start, prioritize, multi-task and work in a team setting

Oral and written communication skills

Ability to work in English

Relevant Experience

Proven 3 years working experience in Information Technology

Strong computer skills and interest

Knowledge of Windows, Mac and others

Customer service orientation

Experience with collaboration tools ex: G Suite, Slack, ServiceNow, Okta and Zoom.us.

Strong troubleshooting and problem analysis

Relevant certifications a real bonus

About us:
For over a decade, ZoomInfo has helped companies achieve their most important objective: profitable growth. Backed by the world’s most comprehensive B2B database, our platform puts sales and marketing professionals in position to identify, connect, and engage with qualified prospects.

Our mission is to provide every company with a 360-degree view of their ideal customer, empowering each phase of their go-to-market strategy and driving their ability to hit their number.